Shipping

  • Shipping Information

    USPS Postal Service Delays Due to changes currently being instituted within the United States Postal Service, some packages are experiencing longer than usual transit times once in the postal system. Please note that we are unable to provide any additional information apart from the information p...
  • How do I track my order

    Once your order is shipped you will receive an email from orders@callaloobox.com which contains the name of the shipping carrier and the tracking number.  Please check your junk/spam folders if you haven't received the shipping confirmation email. Click on the tracking number in the email and you...
  • My order is taking longer than usual to arrive. What do I do?

    To see the latest status of your delivery please track directly via the shipping carrier's website using the tracking number provided in your shipment confirmation email. Due to changes currently being instituted within the United States Postal Service, some packages are experiencing longer than...
  • I missed delivery with USPS - what do I do?

    If USPS was unable to deliver your package, you may schedule a re-delivery online here: https://redelivery.usps.com/redelivery/ Redelivery may not be available in your ZIP Code™. Check with your local Post Office™ for pickup information.
  • I received an email that my package was delivered but I haven't received it - what do I do?

    If your email states the package was delivered, but you haven't received it, please click on the tracking number in the email to track directly on the shipping carrier's website. For USPS deliveries, the package may be available at your Post Office for collection. You may also enter your trac...
  • What do I do if my items are damaged and/or missing?

    If any of your items are received damaged or missing, please email a photo of the box and the contents to info@callaloobox.com.  We will replace the items.   Due to availability, exact replacements cannot be guaranteed but you will receive an item of comparable value.
  • What is your refund policy?

    Our boxes & grocery items are non-refundable and are ineligible for returns.  If any of your items are received damaged or missing, please email a photo of the box and the contents to info@callaloobox.com.  We will replace the items.  Due to availability, exact replacements cannot be guarante...