Are you still shipping subscription boxes?
Yes! We plan our box themes months in advance. We have also been able, through partnership with our suppliers, to continue sourcing items from Trinidad & Tobago and the Caribbean. Trinidad & Tobago and the wider Caribbean remain open for commercial shipments. We are continuing to monit...
When will my order be mailed?
We are working hard to deliver items in a timely manner. We've seen an increase in order volume since COVID so it's taking longer to process orders as they come in. Your order will be shipped approximately 2-4 Business Days after it is placed. Thank you for your patience and understanding. We ...
How do I track my order?
Once your order is shipped you will receive an email from firstname.lastname@example.org which contains the name of the shipping carrier and the tracking number. Please check your junk/spam folders if you haven't received the shipping confirmation email.
Click on the tracking number in the email and y...
I missed delivery with USPS - what do I do?
If USPS was unable to deliver your package, you may schedule a re-delivery online here: https://redelivery.usps.com/redelivery/
Redelivery may not be available in your ZIP Code™. Check with your local Post Office™ for pickup information.
I received an email that my package was delivered but I haven't received it - what do I do?
If your email states the package was delivered, but you haven't received it, please click on the tracking number in the email to track directly on the shipping carrier's website.
For USPS deliveries, the package may be available at your Post Office for collection.
You may also enter your trac...
My order is taking longer than usual to arrive. What do I do?
To see the latest status of your delivery please track directly via the shipping carrier's website using the tracking number provided in your shipment confirmation email.
Due to changes currently being instituted within the United States Postal Service, some packages are experiencing longer than...
There is a problem with my tracking number - what do I do?
If there is a problem with your tracking number or package delivery, please contact the carrier directly prior to contacting us.
Carrier Contact Numbers:
International USPS: 1-800-222-1811